Latest — 02 May 2026 Workshop: Services vs. content, ahead of the Lenfest News Philanthropy Summit A free Service Desk workshop in Philadelphia, May 18, 2026.
Re:filtered #28: Radical acceptance We navigate complex systems. Our power is limited. Starting anywhere else is how you burn out.
Announcing tbd/con A virtual conference for people who have more questions than answers about AI. September 23-24, 2026, on gather.town. Free.
Armando.info busca dos roles para fortalecer su recaudación y su comunidad Dos roles, hasta agosto de 2026.
How to evaluate distribution channels in restrictive information environments Distribution under pressure breaks before the message matters
How to find attention touchpoints by mapping lived routines Touchpoints are found on- and off-device, and in community or paid spaces
Nobody hired you Communities don't get served just because a newsroom exists. Funding should reflect that.
How to design distribution as a service, not a channel Designing a service encounter that survives a hostile environment
📚 a Beyond Content booklet! Patrick and Madison with an upcoming resource for the Lenfest News Philanthropy Summit, and an open invitation.
More is not always better: Lessons from our Philadelphia media service design sprint A one-day sprint with eight media organizations tested whether clarity beats ambition in service design.