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07
Apr
More is not always better: Lessons from our Philadelphia media service design sprint
A one-day sprint with eight media organizations tested whether clarity beats ambition in service design.
4 min read
07
Apr
Field Notes: Information acquisition during crisis
When crisis disrupts information routing, how can media adapt?
1 min read
01
Apr
Re:filtered #27: The house sets the odds
What stands between journalism and the people it seeks to serve.
14 min read
01
Apr
The new gatekeepers: Auditing how AI models assess authority and define truth among sources
23 min read
24
Mar
Field Notes: Not for the “average” viewer
Your audience is not a monolith; how to reach people who respond to information framing differently?
1 min read
10
Mar
Field Notes: Reaching the skeptics
Building relational trust before showing evidentiary proof
1 min read
03
Mar
Field Notes: Iranian Gen Z on YouTube
Introducing our research report on how trust is built on YouTube among Gen Z Iranians, conducted with ASL19
2 min read
27
Feb
The gates before the evidence
A year of field research on how trust forms under censorship, and what it means for anyone publishing on YouTube
5 min read
27
Feb
Full report: Iranian Gen Z on YouTube under censorship and crisis
2 min read
23
Feb
Re:filtered #26: Journalism is a service that has never been designed as one
Where service design came from (and why journalism missed it)
15 min read